If something is off

Start at your order page

Wrong item, crushed tray, a bag that came open: all of it goes through our retail partner, because they took your payment and packed the parcel. Open your order on their site and follow the return steps there.

What their process looks like

Their return window and rules are printed on your order page. Food items sometimes have special handling, and for an inexpensive box they often settle the matter without asking anything back. Either way the money side is entirely theirs to resolve.

Where we can help

If a card on this site said one thing and the box says another, tell us. We fix the card. The order itself we cannot touch, but we can usually point you at the right page when the path is confusing.